By: Bosses Have Difficulty Saying ‘I Am Sorry'
Seldom Heard
One-half of workers say their boss “rarely” or “never” apologizes.
Peter Principle
51% of bosses say they are sometimes reluctant to apologize because they don't want to look incompetent.
The Fredo Syndrome
18% say they don't apologize in order to avoid looking weak.
Unexercised Options
18% say apologies may not be necessary.
“It's Good to be the King!”
7% rationalize by telling themselves, “I'm the boss. I shouldn't have to.”
Diminishing Returns
91% of employees say it's highly important to have a boss whom they can trust. Sadly, one-third say they trust their manager less than they used to.
How to Gain Trust: Say the Magic Word!
A well stated and sincere apology will help you build - not lose - respect among employees.
How to Gain Trust: Listen Up
When you really listen to employees - with engaged eye contact, while not attempting to take control of the conversation - they'll feel less guarded about sharing valuable info with you.
How to Gain Trust: Do What You Say
When you make good on any stated intentions, your accountability rating goes through the roof.
