CIOs Are Concerned About the Impact of the GDPR

CIOs Are Concerned About the Impact of the GDPR

CIOs Are Concerned About the Impact of the GDPR

With the May 2018 compliance deadline for the General Data Protection Regulation, CIOs are preparing for big changes in how they handle EU customer data.

Casting a Wide Net

94% of the U.S. CIOs surveyed said their organization possesses and/or processes personal data of customers based in Europe.

Feeling Knowledgeable

86% consider themselves “well-briefed” about the General Data Protection Regulation (GDPR) requirements regarding data oversight.

Impact on Data Use

90% of the CIOs are concerned about the impact of GDPR on their ability to use data related to European customers and individuals.

Course of Action

58% said they have a “detailed and far-reaching plan” to comply with GDPR data requirements, and another 38% said they have a “broad” plan but are still working out specific details.

Test Prep

54% of the CIOs surveyed said they have a plan in place to respond to GDPR requirements to obtain customer permission to use personally identifiable information (PII) in application testing.

Knowledge Gap

29% said they “have yet to understand” how GDPR will impact the handling of PII data during application testing.

Biggest GDPR Challenges

Customer data consent-related issues: 64%, Design and implementation of internal processes: 62%, Data quality assurance: 52%, Data complexity: 44%, Cost of implementation: 44%

Missing Link

84% of the CIOs surveyed admitted that they don't always know exactly where all of their customer data is, which makes it difficult to delete the data upon customer request, as required by the GDPR.