How Internet Disruptions Cripple Organizations

How Internet Disruptions Cripple Organizations

How Internet Disruptions Cripple Organizations

Internet disruptions result in business-damaging impacts - frequently in the form of increased customer support calls, decreased productivity and revenue losses.

Offline

89% of the IT decision-makers surveyed said their organization has experienced an internet disruption within the last 12 months.

Top Sources of Internet Disruptions

Network outages: 43%, Provider outages: 30%, Unplanned maintenance: 27%, Hardware issues and failure: 27%, Configuration issues: 27%

Wasted Hours

Survey respondents said that, on average, it takes 8.7 hours to identify and resolve a disruption outside of network control and 7.4 hours to identify and resolve a disruption within network control.

Major Damage

79% said these disruptions are “painful” for their organization, and 35% said they are “excruciating” or “crippling.”

Fallout Factor, Part I

55% of the respondents said the disruptions frustrate users, and 48% said they result in teams having to work long hours.

Fallout Factor, Part II

46% said the disruptions result in more help desk tickets, and 46% said they frustrate management.

Biggest Impacts of Disruptions

Increased customer support calls: 45%, Cost and time burdens: 45%, Reduced employee productivity: 40%, Decreased customer satisfaction: 36%, Revenue losses: 32%

Top Approaches to Resilience

Monitoring network activity and identifying patterns: 44%, Enforcing end-user practices: 44%, Restricting user permissions and actions: 42%, Improving network infrastructure: 41%, Learning about new types of threats and risks: 40%