How IT Spent Its Summer

How IT Spent Its Summer

How IT Spent Its Summer

The summer months were a busy time for IT pros, as employees expected continuous, unfettered access to company networks while working from home or on vacation.

Off-Site

39% of surveyed IT pros said their employee users worked remotely more than one-quarter of the time on average during the summer.

Off Line

32% said they had to deal with network access issues experienced by users working remotely.

Other Top Network Issues

Lack of working laptops: 42%, Poor app performance: 16%, Forgotten passwords: 10%

Device-Free

49% said they'd like to eliminate the use of tablets on the network, and 31% said they'd like to remove smartphones.

Unequal Treatment

25% said vacation time is more restricted for IT than other departments during the summer.

Working Break

21% said they had to stay “on call” - or even work - during their vacation, and 28% said they got stressed about the state of the network while on vacation.

Happiness Is … (Part I)

42% said they'd be much happier if employee users shared with them what apps they were downloading on laptops (i.e., avoiding shadow IT).

Happiness Is … (Part II)

29% said they'd be happier if user employees would reboot their computers before asking for help, and 21% would simply like more appreciation for their hard work.

Self-Determined

32% would feel more empowered at work if they could choose to buy the tech they need.

Super Powers

25% would love to have “X-ray vision” to figure out the source of a network problem, while 31% would appreciate having a “user mute button.”