How Major Tech Incidents Burden IT—and Business

How Major Tech Incidents Burden IT - and Business

How Major Tech Incidents Burden IT - and Business

Companies contend with several major IT incidents throughout the year, and 60% of survey respondents say this happens at least once per month.

Shared Burden

90% of survey respondents say their companies have experienced at least several major IT incidents throughout the year, and 60% say this happens no less than every month.

Sales Snag

82% say business app downtime makes a significant impact on revenues.

Under Staffed, Part I

Only 52% say their organizations have a major incident team.

Under Staffed, Part II

Just 44% of companies with major incident teams staff them with dedicated personnel.

In the Loop

87% say they must provide business with regular status updates during an incident.

Agreeable Terms

82% say IT and business are aligned about what constitutes a major incident.

What Constitutes a “Major” Incident

Customer impact: 77%, Employee impact: 61%, Specific services or apps affected: 55%, Whether executive management gets involved: 53%

On the Clock

64% say their business has designated target resolution times for major incidents, and more than half have set this time at no more than an hour.

Blown Deadline

76% miss resolution times either “some” or “most” of the time.

Laborious Approach

Nearly one-half still notify team members about incidents via manual means, as opposed to automated communications.