July 2006 Survey: IT Value, Productivity Metrics Still Not Trustworthy

CIO Insight‘s 2003 ROI survey led off with the question, Do You Have Any Faith In Your ROI Numbers? and concluded that most IT executives had little confidence in their ROI numbers. Apparently, little has changed since then. This year's survey found a high degree of skepticism with business value metrics and figures. We also uncovered another reason to be dubious: IT executives are projecting significantly greater productivity increases than the figures tracked by the federal government. Somebody's not measuring productivity properly, and it's probably not the Bureau of Labor Statistics.

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