By: Planning Failures Unleash IT Chaos
Far From Perfect
95% of IT managers do not believe their IT department is performing at optimal efficiency.
Firefighters
IT departments typically deal with 16 unexpected IT issues a week, with each issue averaging two hours and nine staffers to resolve.
What Accounts for an IT Employee's Day
Responding to application quality, data center, performance and service issues: 32%, Managing budget, vendors and changes: 27%, Doing project work: 13%, Fixing security issues: 11%
Room for Improvement
Only 10% of an IT department's time is spent on proactive, improvement efforts.
Most Common Issues for IT to Resolve
Poor app performance: 39%, Network slowdowns and outages: 38%, Unanticipated change requests: 35%, Call center situations: 35%, Equipment failures: 34%
Virtual Challenges
84% of IT managers in organizations using virtual machines struggle in managing them, and 75% say their organization lacks proper virtual machine management.
Stormy Weather
Three in five IT managers overall experience cloud outages, and more than two-thirds of them take place on internal clouds.
Preventive Defense
Six of 10 of these managers feel these cloud outages are preventable, and 53% say the disruptions are caused by improper capacity planning.
A Big Problem
79% aren't using capacity management for big data implementations.
Performance Upgrade
Three in four believe that proper capacity management would cause a decrease in overall IT risk, and 31% feel it would increase efficiency.
