By: In past surveys, consulting, outsourcing and telecom firms fared poorly. But this year, Accenture and Deloitte dramatically improved their scores, by 14.1 and 11.9 percentage points respectively, while two telecoms - BellSouth and Sprint Nextel - broke away from the telecom pack. Intuit suffered the biggest fall: Its overall rating dropped to 59.5 percent, causing its rank to free fall from 12th place among all vendors to 33rd. Oracle, AT&T and Symantec's rankings also dropped by double digits, following acquisitions.
Want to see how your vendors did in last year's survey? Click here: Are Your Vendors Providing More Value?
Survey Guide:
Are Your Vendors Fighting to Keep You Happy?
Want to see how your vendors did in last year's survey? Click here: Are Your Vendors Providing More Value?
